Objectives
Learn effective methods and techniques to manage workplace conflicts constructively. Develop the skills to identify underlying causes, handle disagreements professionally, and turn conflicts into opportunities for growth and collaboration.
Duration
The workshop lasts 3 hours, including a 15-minute break.
Date and Time
Scheduled on demand.
Fee
The total fee (all-inclusive) is €219 per participant.
Discounts are available for groups of at least five participants from the same company.
Discounts are available for groups of at least five participants from the same company.
Trainer
Andrea Miriello
Business and Organizational Psychologist specializing in managerial and workplace soft skills training. He has worked with organizations such as: Gruppo Generali, Fincantieri, Crédit Agricole, Manpower, Adecco, Umana, International Mediation Campus, Cegos, IRES FVG, International SOS, Insiel, Huawei, and many others.
Business and Organizational Psychologist specializing in managerial and workplace soft skills training. He has worked with organizations such as: Gruppo Generali, Fincantieri, Crédit Agricole, Manpower, Adecco, Umana, International Mediation Campus, Cegos, IRES FVG, International SOS, Insiel, Huawei, and many others.
Contents
- Types of conflicts, their causes and consequences.
- Conflict management styles.
- Communication strategies to prevent or reduce conflicts.
- How to handle complaints and grievances.
- Verbal self-defense techniques.
Workshop Features
The workshop takes a practical, interactive, and engaging approach. Real-life case studies, exercises, simulations, and group discussions are used.
It is conducted online via video call.
The number of participants is limited to ensure quality and interaction.
At the end of the workshop, participants receive a certificate of attendance and a handout.
Registration
To receive the registration form or request more information, please send an email with your contact details. Click here.